OZIVITA.VN · B2B
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SOLUTIONS

Delegate the right work, not your whole facility.

A practice may handle appointments well while spending too much owner effort on billing. Ozivita.vn starts with individual work areas, not an assumption that you need a team for everything.

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Appointments & contact

Reception, scheduling or rescheduling, confirmations and reminders within assigned scope.

Slow schedule changes? Consider intake, confirmations and reminders within assigned authority.

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Records & post-visit work

Track record requests, referrals, follow-up and tasks directed by the facility.

Records, referrals or follow-ups outstanding? Track tasks assigned by the facility.

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Billing & insurance

Check information and track payment requests, returned or denied items and pending balances.

Items awaiting action? Track information, payment requests and returned or denied items.

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Handover & continuity

Select suitable work, handover and continuity arrangements when staffing changes.

Overloaded or short of cover? Select work to hand over and a continuity plan.

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Reporting & decisions

Report completed work, backlogs, awaited parties and decisions needed from the owner.

Asking about every task? See progress, backlog, pending responses and decisions.

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Choose the work before choosing the support

Self-check results open a discussion. Keep strong areas as they are, clarify unknowns and select a small scope for unmanaged gaps, with a lead, checks and reporting.

  • Verify actual capacity before accepting work.
  • Clarify what is delegated and what remains with the facility.
  • See backlogs, awaited parties and owner decisions.

Medical, dental and market scope need separate checks

Medical and dental billing must be assessed independently. US processes do not automatically apply elsewhere. Record types, payers, access and tasks must match the market, capacity and agreement.

  • No dishonest alteration of information for billing.
  • No guarantee of insurance payment or revenue growth.

Clinical responsibility stays with your facility

Patient contact happens only on the facility's behalf within agreed tasks, scripts, authority and escalation. For small hospitals, discuss specific administrative departments, not whole-hospital management.

  • No independent diagnoses, treatment changes or interpretation of results outside authority.
  • Only necessary information with suitable approval.
Check your facilityRequest an operations assessment